Frequently Asked
Questions.

StampRise is a Digital Event Passport platform. Organisers build a mobile journey made up of stations and activities, while participants use their phone browser to collect stamps or points, follow progress, and unlock rewards. Registration is an optional assisted capability, not a requirement for running a Passport.

Create the Passport, add the stations participants should visit, choose each station activity, then set completion, points, rewards, branding, and participant instructions. Add agenda, leaderboard, teams, Photo Wall, or exhibitor access only when they support the event goal.

Use a test participant on a phone and complete the same route your audience will take. Scan the welcome QR, visit every station, submit any required quiz, survey, or photo proof, check reward rules, and confirm staff redemption. Reset test participant data before go-live if you want clean reporting.

Confirm the welcome QR and every station QR open the correct event, proof and quiz rules are clear, reward stock and claim method are ready, staff know the help and redemption flow, and venue connectivity is suitable. Print from the final published QR assets rather than saved drafts.

No coding is required for normal Passport setup. Organisers configure stations, activities, branding, rewards, and reports in the web dashboard. A guided walkthrough is available for more complex event flows.

No. Participants scan the welcome QR with their phone camera and use the Passport in their mobile browser. They need a working internet connection through venue Wi-Fi or mobile data.

Each station has its own QR code. A participant opens their Passport, scans at the station, and completes any activity attached to it. Depending on the rules, the station can award a stamp, points, or progress toward a reward. Time windows and sequential unlocks can control when and in what order stations are completed.

Staff stamping links and scanner tools can support on-site assistance without giving staff full organiser access. Set these up and test them before the event so the team has a defined fallback for damaged signage or phone issues.

Yes. Participant progress is tied to their Passport session. They should keep their unique access link and avoid clearing browser data during the event. If they lose access, use the event recovery route or ask event staff to help locate the participant rather than creating a duplicate record.

Yes. A Watch Video station accepts a regular YouTube link and asks participants to watch before earning the stamp. Viewing checks are best-effort, not tamper-proof proof of viewing or attention. Any quiz or survey question can include an optional picture with its prompt. Single-answer or multiple-answer quiz choices and survey dropdown, radio, checkbox, and ranking choices can also include optional pictures alongside text labels.

Yes. Registered mode can collect name and email, with optional custom fields and email verification. Use only the fields needed for the event and explain how the information will be used. A Passport can also run without the separate assisted registration product.

The event can use a passcode and registered participant controls. Choose the access mode during setup, test it in a private browser, and share any passcode through an appropriate event channel rather than printing it beside a public QR.

Organisers can review the participant's Passport progress and activity, award stamps when assistance is justified, and reset stamps or the wider Passport state. Reset actions can remove recorded progress, so confirm the correct participant and export data first when a record matters.

Search by the participant's details and attempt Passport recovery before creating another record. If duplicates exist, decide which record should remain the source of truth before awarding progress or processing a reward claim.

A station can be a straightforward QR visit or ask for a quiz answer, survey response, or photo proof. Choose the lightest activity that demonstrates the behaviour you want. Too many required steps at every station can slow down a busy venue.

Organisers define the question and accepted answer choices at the station. Participants submit from the Passport, and the response is recorded for the organiser. Test wording and accepted answers before publishing, especially when the answer controls progress or points.

Yes. Survey and poll activities can collect participant responses at a station. Responses are available in the organiser reporting views and exports. Explain why the information is being collected and avoid requesting data you do not need.

Participants submit a photo against a proof activity. Organisers review pending submissions and approve or reject them. Only approved proof should count where approval is required, so assign a reviewer and check the queue during the event.

Yes. The agenda module supports multi-day schedules with sessions, speakers, tracks, and locations. Participants can view it from the event experience, and organisers can also share agenda views directly or by embed.

Each agenda session can use its own check-in QR. Participants scan at the session and attendance is recorded for that session. Place the code where people can scan without blocking the entrance, and test it against the correct session before doors open.

Session attendance and Passport stations are both visible in event reporting, but configure the intended activity and reward rules explicitly. Do not assume every agenda check-in awards a Passport stamp unless you have set the event flow up that way.

Organisers define reward milestones using stamps, points, or required stations, then choose the claim flow. A reward can be shown as unlocked immediately or require staff verification. Brief redemption staff and track claims to reduce duplicate collection.

The platform supports milestone rewards, Spin the Wheel, and Lucky Draw workflows. Draw eligibility can be based on earned tickets or event rules. Publish clear eligibility, timing, collection, and substitution terms for participants.

Leaderboards can rank participant progress by the configured score. Team mode groups participant results. Organisers can schedule multiple non-overlapping leaderboard rounds in advance, with only one live at a time. Check the selected metric, round dates, and display settings before sharing a fullscreen leaderboard.

Leaderboard visibility is controlled in event settings. This lets organisers keep progress private, reveal results at a chosen time, or avoid displaying rankings when competition does not suit the audience.

The Photo Wall displays approved participant photo submissions from the event. A submitted image does not need to be public automatically. Organisers control moderation and can keep unsuitable or irrelevant content off the shared view.

Assign a team member to review submissions, agree approval standards in advance, and tell participants how images may be displayed. Review regularly during a live event so approved photos appear while they are still timely.

The Photo Wall has a participant-facing event view that can be opened for display. Use a dedicated screen or browser where appropriate, and keep an organiser available to moderate new submissions.

When enabled, an Exhibitor Portal gives a sponsor or booth team a dedicated login to edit its own booth station and activities, view booth activity, and download leads. Organisers can also edit booth stations and activities. The portal does not require sharing the organiser account. Confirm what data exhibitors are permitted to receive before granting access.

Organiser reporting covers participant progress, station visits, completion by station, activity by hour, quiz and survey responses, photo proofs, agenda check-ins, rewards, and engagement views. Available exports include CSV data, and the platform also includes a post-event summary PDF feature.

Use per-station and exhibitor reporting to show visits and activity for the relevant booth, then export the records needed for your agreed report. Treat visits as engagement signals, not automatically as qualified leads, unless your event has defined and collected a qualification step.

Yes. In-Passport announcements can publish schedule changes, reward information, or calls to visit an activity. Participants see updates when they open the Passport, so use other event communications as well for urgent safety or operational messages.

The paid Passport tiers include the standard feature set and mainly differ by participant capacity. Free setup lets you build and test before purchase. Custom domains, custom email sending, email white-labelling, and removal of StampRise branding are Enterprise features. Check the Pricing page for current capacities and commercial terms.

StampRise provides cookie consent, data export and erasure workflows, and standard data-processing documentation. Organisers remain responsible for choosing necessary fields, providing an appropriate event privacy notice, setting exhibitor access, and handling participant requests under their own obligations.

Yes. The attendee interface supports a built-in language selector and translated participant documents. Configure and review each language before launch, including custom station names, instructions, quiz text, and event-specific content supplied by your team.

Ask them to use their saved access link first. StampRise also provides a recovery flow for supported participant records. Event staff can look up and assist the participant from the organiser tools. Avoid creating a second record until you have checked for the original.

No. The browser Passport is the primary experience. Google Wallet is an organiser opt-in that gives eligible participants another way to save access. If it is not enabled or available, participants continue using their browser access link.

Turn on Wallet for the Passport where the option is available, then test the participant save flow before launch. Wallet access is participant-specific and should not be shared between people.

No. NFC check-in and stamp collection are early access for selected events and require assisted setup. Contact StampRise to confirm suitability and pilot access. QR remains the standard, generally available station method.

No. The Digital Event Passport can be used with your existing registration process. Participants can join through the welcome QR or the access flow configured for the Passport. Registration is a separate, optional assisted capability.

For eligible events, the team can help configure hosted or embedded registration forms, custom fields, payment flows, confirmation and reminder emails, and badge records. Scope and eligibility should be confirmed before relying on it in the event plan.

Yes. Many events use StampRise for the participant Passport and keep their existing system for tickets or delegate registration. Plan how participants receive or discover their Passport access, and test that handoff before go-live.